Resume

Experience

  • Professional Summary:

    Experienced IT professional with a proven track record in information technology management, project coordination, system administration, and technical recruiting. Proficient in managing IT operations, staff, and projects to ensure efficiency, security, and compliance. Adept at providing technical support and resolving issues while maintaining a commitment to customer service.

     

    Experience:

    Sr. Technical Recruiter | System Administrator | Help Desk

    Method3

    October 2016 – Present

    Recruiting –

    • Specialized in IT talent acquisition, matching candidates with job opportunities.
    • Managed relationships with clients and candidates, focusing on Applications, Infrastructure, and Telecommunications.
    • Provided end-to-end recruitment services, from onboarding to reference checks.
    • Recruited for various IT roles, including Application Development, Systems Administration, Network and Cloud Infrastructure, and more.

    System Administration/ Help Desk –

    • Provided technical support for users, troubleshooting, and resolving issues.
    • Managed LAN/WAN, Sonic Wall, VOIP, Polycom phone systems, and various operating systems.
    • Supported Microsoft Office 365, Windows, and macOS environments.
    • Maintained standard operating procedures, documentation, and system efficiency.
    • Conducted problem-solving and root cause analysis.

     

    Sr. Systems Administrator | Sr. Help Desk Manager

    Clark Resources

    September 2021 – September 2022

    • Managed IT operations, including systems administration, network management, and help desk support.
    • Oversaw the establishment of four new call centers across two states, improving efficiency and meeting goals ahead of schedule.
    • Conducted security audits and implemented policies and procedures.
    • Led IT staff, performed HR functions, and ensured data security and backup systems.
    • Collaborated with clients, hosted technical project meetings, and maintained project documentation.
    • Implemented remote helpdesk software to support remote employees.
    • Responsible for Direct Hands on Administration of Office 365, Active Directory, and Group Policy.
    • Assessing the stability, security, and scalability of installed Windows systems.
    • Planning and implementing system and server upgrades
    • Installing or upgrading Windows systems and servers.
    • Providing technical support for staff and back-end system users.
    • Troubleshooting system and server errors.
    • Reviewing system error logs and user-reported errors.
    • Monitoring and updating the Windows codebase.
    • Managing user access.
    • Monitoring system performance.
    • Maintaining server architecture security and creating system backups.

     

    Web Developer | Graphic Designer
    Greenehouse Productions
    August 2013 – January 2018

    • Utilized expertise in web applications and programming languages, including HTML, CSS, JavaScript, PHP, and more.
    • Designed and developed websites with a focus on security and usability.
    • Proficient in graphic design and SEO.
    • Managed website deployment and maintenance.
    • Supported e-commerce platforms and CMS frameworks.
    • Designed and developed layouts and graphics within brand standards.
    • Worked with digital media, HTML, CSS, and various Adobe Creative Suite tools.
    • Maintained visual assets and created digital advertising and e-mail marketing materials.

     

    Video Production Manager
    ed4Today
    June 2010 – August 2014

    • Managed a team of editors, videographers, and teachers for school curriculum design.
    • Filmed, edited, and maintained an online school curriculum.
    • Assisted in the establishment of a recording studio and set.
    • Remixed and converted file formats for curriculum.
    • Integrated courses for various devices.

     

    Master Control Engineer
    Sinclair Broadcast Group
    2004 – 2007

    • Monitored and troubleshooted on-air switcher and satellite equipment.
    • Assisted with daily operation of Television and News Broadcast.
    • Provided technical support and instruction to staff regarding equipment standards.
    • Operated computer-assisted engineering and design software.
    • Reviewed and evaluated work for technical adequacy and compatibility.

     

    Education:

    • CompTIA Security+ (In Progress)
    • Free Code Camp Full Stack Web Development Certificate, 2016 – 2017
    • Art Institute of Pittsburgh, Bachelor of Arts (B.A.) in Interactive Media and Web Design, 2012 – 2014
    • Kaplan-Harrisburg, Associate of Science (A.S.) in Computer Science, 2008 – 2010
    • Harrisburg Area Community College, Psychology, 2001 – 2002
    • Glen Mills, Cinematography and Film/Video Production, 2000 – 2001

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